FAQS

Moving costs depend on several factors, including:

• The volume and weight of your belongings
• The transportation method (air, sea, road, or a combination)
• Your starting location and destination
• Special requirements, such as artwork crating
• Accessibility challenges at your property
• Additional services requested

To get an accurate quote, provide as much information as possible to our surveyor and operations manager. The assessment will help us tailor the cost to your specific needs.

Every move is unique, so we start with a survey to:

• Estimate the volume of goods and materials required
• Understand any specific instructions or requests
• Assess property access (e.g., narrow gates, height restrictions, lifts, or staircases)

This ensures we can provide an accurate plan and estimate for your move.

Yes, we offer professional packing services:

• Experienced packers handle all items
• High-quality materials protect your belongings
• Avoid packing your own items, as many countries require professional packing for customs clearance
• We create a detailed packing list for your approval

Our team ensures that your belongings are packed securely and meet all international regulations.

We cannot transport prohibited goods such as:

• Ivory, furs, weapons, or hazardous materials
• Drugs or perishable items

We recommend carrying small, high-value items (e.g., jewelry) yourself. For more details on restrictions, consult our team.

Your household insurance typically does not cover goods in transit. We provide:

• Comprehensive protection, including marine insurance
• Assistance with detailed inventory preparation

Review our terms and conditions for liability coverage.